Transform Your Team Today: Unlock Their Potential and Supercharge Productivity!

Your solution to developing a thriving and collaborative culture

Meet Your Speaker, Beverly!

Meet Beverly Hathorn: Your Strategic Partner for Success!

With over 30 years of seasoned expertise, Beverly Hathorn is your go-to professional for elevating your team’s performance and driving results.

🔹 Customer Service Maven: Beverly’s journey began in banking, then to Federal and State governments, and finally landing at AT&T, where she swiftly climbed the ranks from a dedicated Customer Service Representative to a dynamic Manager. As a Project Manager, she wielded her Project Management Certification to lead teams, ensuring unparalleled customer satisfaction.

🔹 Business Process Extraordinaire: Beverly thrived in the world of Business Process Outsourcing. Her knack for designing and delivering top-notch training programs fueled process improvement and delighted customers.

🔹 Labor Relations Maestro: As a Labor Relations Manager, Beverly deftly navigated the administration of the grievance process and Bargaining Agreements, aiding in fostering harmonious workplaces.

🔹 Inspirational Speaker: Today, Beverly’s mission is crystal clear: empower organizations and contact centers to build high-performing, efficient, and effective teams. Her insights make her a trusted advisor in the industry.

When she’s not transforming businesses, Beverly enjoys tending her garden, embarking on leisurely walks, exploring new horizons, and savoring precious moments with loved ones.

Ready to unlock your team’s potential? Reach out to Beverly Hathorn today!

What Clients Have to Say

Beverly has excellent leadership skills and handles all her responsibilities with integrity and diligence. She is reliable and has a sincere desire to achieve excellence in all her endeavors. I have always admired her work ethic and her ability to help others reach their fullest potential.

J. Burroughs

Supervisor, Home Depot

I have had the pleasure of working with Beverly and appreciate the business acumen that she brings to every task. Part of understanding the business is understanding the partner's objective and being able to offer solutions or guidance to help achieve those objectives, I found Beverly to be very capable of doing either by making my success her mission.

J. Epherson, Esq.

Attorney at Law

Beverly took on challenges, owned the user experiences and documented Methods and Procedures for the impacted customer channels. In the years following, Beverly delved into the Human Resource ecosystem where she continued to build the cross-functional acumen while driving business improvements.

D. Jackson, MBA

AT&T Program Manager